Refund policy

30-Day Money Back Guarantee Policy

At Soap So Fresh, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your items within 30 days from the date of delivery for a full refund, including shipping.

How to Request a Return:

Contact our customer service team at [customer service email or phone number] to initiate a return request. Please provide your order number and reason for return.

Once your return request is approved, a return shipping label will be emailed to you.

Pack your items securely in the original packaging, affix the return shipping label, and drop off your package at any authorized shipping location.

Refund Process:

We will notify you as soon as we receive and inspect your return. Following our inspection, we'll inform you of the approval status for your refund. If your return is approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@soapsofresh.com. Once we receive your returned items, your refund will be processed within 24 hours, during business days and hours.

You will receive a 100% refund of the purchase price, including shipping charges, to the original payment method used for the purchase.

This policy does not apply to digital products or gift certificates, which are non-returnable and non-refundable.

Damages and Issues:

We kindly ask you to inspect your order upon receipt and to contact us immediately if you notice any defects, damages, or if you have received the wrong item. Please email us at info@soapsofresh.com with your email address and order number, and include a picture of the issue if possible. This will allow us to promptly evaluate the problem and take the necessary steps to make it right.

If you have any questions or need further assistance, please contact our customer service team info@soapsofresh.com.